Who this is for
Anyone about to enter a passphrase, update firmware, or restore a hardware wallet from a backup — especially if the device has been unused for more than two years.
What we deliver
A pre-recovery checklist identifying firmware requirements, passphrase format risks, and common failure points specific to your device model. Optional supervised session available at our Seoul office.
Process
You send device model, firmware version (if known), and photos of the device and any backup cards. We research known issues for that model and produce a step-by-step preparation guide.
Included
- Device-specific risk assessment
- Firmware compatibility check
- Passphrase format analysis (without seeing the actual passphrase)
- Recovery attempt sequencing recommendation
Excluded
- Performing the recovery on your behalf
- Supplying replacement hardware
- Data recovery from damaged devices